Faq's

Welcome to Maw & Paw’s Pets! Here are answers to some common questions. If you need more help, just contact us.

1. What do you sell?

We sell items for pets and birds, like toys, cages, treats, and accessories.

2. How do I place an order?

Pick your items, add them to the cart, and checkout with your shipping and payment info.

3. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, and Maestro.

4. How long does shipping take?

• Processing: 1–3 business days

• Shipping: 4–7 business days

• Total: 5–10 business days

5. Can I change or cancel my order?

Please contact us quickly if you want to change or cancel. We’ll try to help but can’t promise.

6. Do you ship outside the U.S.?

No, we only ship within the United States right now.

7. How do I return an item?

Returns are accepted on unused, unopened items within 30 days. Contact us for return instructions.

8. How can I track my order?

After your order ships, we’ll send you a tracking number by email.

9. What if my item is damaged or wrong?

Email us right away with your order number and photos. We’ll fix it with a refund or replacement.

10. How can I contact you?

Phone: +1 336-775-2500
E-mail: info@mawandpawspets.com

If you have more questions, just ask. Thanks for shopping with Maw & Paw’s Pets!