Shipping policy

At Maw & Paw’s Pets, we are dedicated to delivering your orders quickly, safely, and reliably. Please review our detailed shipping policy below to understand our processing times, delivery windows, shipping costs, and carrier details for both the United States and Australia.

1. Shipping Options & Costs

We believe in straightforward, transparent pricing. We offer Free Shipping across our entire catalog with no minimum order value requirements or hidden fees at checkout.

  • United States Shipping Cost: Free Shipping ($0.00 USD) on all orders.

  • Australia Shipping Cost: Free Shipping ($0.00 AUD) on all orders.

2. Order Cut-Off, Handling, & Transit Times

To ensure absolute clarity for Google Merchant Center compliance and customer expectations, our shipping timeline is split into precise handling (processing) and transit (shipping) windows.

For Customers in the United States

Our U.S. domestic logistics are optimized to provide swift delivery via our trusted courier partner, UPS.

  • Order Cut-Off Time: 6:00 PM (GMT-05:00) Eastern Standard Time (New York)

  • Handling Time: 1 to 3 business days (Processed Monday through Saturday)

  • Transit Time: 4 to 7 business days via UPS (Delivered Monday through Saturday)

  • Total Estimated Delivery Time: 5 to 10 business days

For Customers in Australia

Our Australian domestic shipments are fulfilled locally and dispatched reliably via our courier partner, Australia Post.

  • Order Cut-Off Time: 6:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

  • Handling Time: 1 to 3 business days (Processed Monday through Saturday)

  • Transit Time: 4 to 7 business days via Australia Post (Delivered Monday through Saturday)

  • Total Estimated Delivery Time: 5 to 10 business days

Please Note: Orders placed after the designated 6:00 PM cut-off time in their respective time zones will begin processing on the following business day. We do not process or ship orders on Sundays or major public holidays.

3. Order Tracking

A tracking number will be automatically generated and emailed to you as soon as your order has been handed off to our carrier partners (UPS or Australia Post). You can use this tracking link to monitor your shipment's progress in real-time. Please allow up to 24–48 hours for tracking information to update on the carrier's portal.

4. Shipping Coverage & Address Restrictions

  • United States: We ship to addresses within all 50 U.S. states. At this time, we do not ship to U.S. Territories.

  • Australia: We ship nationwide across all Australian states and territories.

  • International Shipping: Aside from domestic delivery within the United States and Australia, we do not offer shipping to other international destinations.

5. Shipping Issues, Delays, or Damaged Items

While we work closely with our couriers to ensure timely arrivals, occasional delays due to severe weather, customs holding, or carrier transit bottlenecks may occur.

If your package is significantly delayed, appears lost, or arrives with any visible damage to the items inside, please contact our support team immediately at info@mawandpawspets.com. We will prioritize opening an investigation with the carrier and coordinate a swift replacement or resolution for you.

Business Contact Information

For any questions, concerns, or updates regarding a shipment, please reach out to our customer care team using our verified contact channels: