Terms of service

Welcome to Maw & Paw’s Pets. By using our website and purchasing products from us, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

Maw & Paw’s Pets (“we,” “us,” or “our”) operates this website to provide pet and bird supplies. By accessing or using our website, you agree to comply with these Terms of Service and all applicable laws and regulations.

2. Orders and Payment

• All orders are subject to acceptance and availability.

• We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or product information, or suspected fraud.

• Payment must be completed at the time of order using the payment methods we accept.

3. Pricing and Availability

• Prices are subject to change without notice.

• We make every effort to display accurate product information and pricing, but errors may occur.

• If a product is listed at an incorrect price, we reserve the right to cancel orders for that product.

4. Shipping and Delivery

• Shipping policies, including processing and delivery times, are detailed on our Shipping Policy page.

• We are not responsible for delays caused by carriers or unforeseen circumstances.

5. Returns and Refunds

• Returns and refund policies are outlined on our Return & Refund Policy page.

• Please review those policies carefully before making a purchase.

6. Intellectual Property

• All content on this website, including text, images, logos, and designs, are the property of Maw & Paw’s Pets or its licensors and are protected by copyright laws.

• You may not reproduce, distribute, or use any content without our written permission.

7. User Conduct

When using our website, you agree not to:

• Violate any laws or regulations.

• Interfere with the operation of the website or disrupt other users.

• Use the site for fraudulent or unauthorized purposes.

8. Limitation of Liability

• To the fullest extent permitted by law, Maw & Paw’s Pets is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

• Our liability for any claim related to our products or services is limited to the purchase price of the product in question.

9. Disclaimer of Warranties

• Products are sold “as is” and “as available.”

• We do not guarantee that the website will be error-free or uninterrupted.

10. Governing Law

These Terms of Service are governed by the laws of the state in which Maw & Paw’s Pets operates, without regard to conflict of law principles.

11. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of our site after changes indicates your acceptance of the new terms.

Last updated: August 26, 2025

12. Pet Toy Durability Disclaimer

Our pet toys undergo quality control procedures and durability testing before being offered for sale. During testing, the products are assessed under normal and intended use conditions and have demonstrated satisfactory durability standards. However, every dog is unique and factors such as breed, size, age, jaw strength, chewing habits, play style, and level of supervision can significantly affect a toy’s lifespan.

As a result, we cannot guarantee that any toy will be resistant to damage under all circumstances or for all pets. Damage caused by aggressive chewing, biting, pulling, scratching, prolonged use, accidental misuse, or other pet-specific behavior is considered normal wear and tear rather than a manufacturing defect. The lifespan of a toy will vary from pet to pet, and product damage resulting from a pet’s individual strength or behavior is beyond our reasonable control and does not qualify for a refund, replacement, or warranty claim unless a manufacturing defect is confirmed.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: